HR Service Center Coordinator

Introduction

Grundfos is one of the largest Danish companies, famous for its market leader pump manufacturing activities worldwide. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.

At Grundfos, we are passionate to increase consistency and quality in our HR deliveries and provide excellent user experience. As integrated part of global HR Services, we strive for excellence through applying industry best practices. Join us in this exciting adventure of building & developing the global HR Services Centers what we are starting up now. The HR Services Centers will serve the HR community, managers & employees globally with a set of HR related services & activities. We will grow and expand in terms of services offered and country supported continuously.

If you wish to work in the heart of the city in an office with 21st century solutions, people focus and Danish culture then do not miss this unique opportunity to join us! We are looking for highly-motivated, result oriented individuals for the following positions to be part of our growing team:

Purpose of job

Apply a well-developed knowledge base within HR processes, administration and systems in the HR Services Centers in order to offer HR support to the surrounding organization (employees, managers and Business Partners).

Responsibilities

Provide general HR support via front and back office tasks

Front office:

  • Answering queries via phone, chat, e-mail or tickets and guiding employees to self-service solutions

    Back office:

  • Carry out local and global HR administrative tasks and working in-depth with one or two (or perhaps more) HR processes at expert level
  • Contribute to build up and maintenance of country specific knowledge libraries
  • Contribute to knowledge sharing and continuous process improvement within and across the three global HR service centers; updating work instructions, process maps and templates to reflect any new changes
  • Take part in network activities across centers within defined expert area(s)
  • Coordinate with internal and external stakeholders 
  • Contribute to the individual and overall user satisfaction
  • Contributions to process or work flow improvements
  • Deliver services/support to the business within the agreed service level agreements

Requirements

  • Bachelor’s Degree preferably in HR
  • Preferably 2-4 years of experience working with HR disciplines at an operational level in SSC sector
  • Fluent in English any other European language is an advantage
  • Expert knowledge of two or more of the following areas: learning administration, contract administration, labour relations and employment law, mobility, talent management, master data and compensation & benefits
  • Experience working with well-defined processes within administration and business support
  • Experience in driving process improvement projects and participation in transition is a huge advantage
  • Experience and flair for working with HR systems (SAP, Success Factors, etc.)
  • Proven ability to effectively communicate across the organization
  • Must be able to demonstrate strong customer service, organizational and communication skills
  • Service and solution oriented
  • Proactive attitude
  • Ability to plan and work in a structured way
  • Ability to energize others and create positivity
  • Ability to cope with resistance and time pressure

Additional Information

  • Development opportunities in an international environment
  • People- and value-focused organization culture
  • Social- , team  and sport events
  • Training opportunities

Talent profile

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